From Receptionist to Director: Catherine Myers’ Inspiring Journey at Wayne Communications
At Wayne Communications, our team is the heartbeat of everything we do. In this month’s Employee Spotlight, we’re thrilled to feature Catherine Myers, our Director of Operations. Over the past 11 years, Catherine has risen through the ranks, showcasing dedication, innovation, and an unwavering commitment to excellence.
From her early days as a receptionist to leading multiple departments, Catherine shares her journey, insights on the ever-evolving QSR industry, and what drives her passion every day. Dive in to learn more about her inspiring story; her take on industry trends, and the collaborative culture that makes Wayne Communications a special workplace.
Interview:
How long have you been with Wayne Communications, and what roles have you held?
I have been with Wayne for almost 11 years. 😊
I started off as a receptionist for the first couple of months at Wayne. I worked my way up to Repair Coordinator. I transferred over to Service Coordinator for a couple of years. As the company and team grew, I was promoted to National Service Coordinator. Today, I am the Director of Operations who oversees the Repairs, Service, and Warehouse Department.
Having worked in the QSR industry for some time, how have you seen it change over the years?
The push of speed of service for customers. When I first started many QSRs, many locations did not see the need for timers or did not want to update/repair timers. Now, timers are a very effective way to ensure customers can be served in a timely manner.
What trends or innovations in this field excite you the most right now?
Outside Digital Menu boards and the use of AI.
How has Wayne Communications adapted to industry changes, and how do you see our company’s future evolving?
The industry has always had multiple vendors to help complete a store or keep it running. Wayne has adapted to help the client come to one location for all their needs. We have added Warehouse space and team members to help a client just reach out to us and not try to figure out how or who can complete the task needed.
What do you enjoy most about the culture here at Wayne Communications?
I love the fast pace and being able to think of new ideas to help the QSR industry. I love taking a client’s problem and coming up with a new, clean process to solve their needs or problems.
What keeps you motivated and engaged in your work every day?
I truly enjoy all my coworkers. I love that I am a person first, not just a number to the company. We know the ins and outs of each other’s lives. It’s easy to come to work even if you are having a bad day, and you can rely on each other to help get you in a better headspace.
Additional notes:
Wayne has taken the initiative to grow my leadership and capabilities by offering leadership classes and mentorship. They have invested in me for a better today and in the future.
Interviewer: McKenna Larkin